Can not backup a domain if login of Client or Reseller contains upper case characters

Can not backup a domain if login of Client or Reseller contains upper case characters.

• Plesk 9.0 for Windows

Symptoms

When you backup a domain with content, for example at domain.com > Backup Manager > Back Up > backup Domain Configuration and Content, the backup file is shown as broken with the following error:

This is not a valid Backup file

Resolution

If login name of Client or Reseller (which the domain belongs to) contains upper case characters, then incorrect paths to files are specified in generated backup XML file. This problem will be corrected in version 9.0.1.

As a workaround for version 9.0.0 you need to install hotfix file psadumpschema.dll attached to the article, the file should be put into %plesk_bin% folder.

Additional information

By default %plesk_bin% path points to "C:\Program Files\Parallels\Plesk\admin\bin".

Attachments:

• psadumpschema.dll(72Kb)

Installing Plesk hotfixes

• Parallels Plesk Panel

Resolution

This article describes how to install Plesk hotfixes that are provided in KB articles. Please familiarize yourself with the article carefully.

To install a Plesk hotfix that has been provided in KB article the following steps need to be completed:

1. Download the file to the server in binary format. Save it in any folder but not in the destination one.

2. Backup or rename the original file.

3. Important: Copy the saved file to the destination location. It is important that file inherits correct ACL permissions from the parent folder otherwise Plesk will not be able to access the file, displaying the following error message:


Theo: Parallels