hoctinhoc

1. SWKeyExFatalError error: Cannot open file + plesk linux

When you get following weird exception error while trying to access plesk CP,please try to do the fix that explained as follows


========
ERROR: SWKeyExFatalError
error: Cannot open file
0: common_func.php3:4480
of_get_key_by_product(string ‘plesk-unix’)
1: common_func.php3:4480
getPleskKey()
2: common_func.php3:4559
getKeyProp(string ‘demo’)
3: auth.php3:48
========


Fix if it is file permission issue :


Login to server via SSH


cd /etc/sw/keys/ and take look at its permission


ls -l /etc/sw/keys/

drwxrws— 2 psaadm swkey-data 4096 Jan 6 14:55 backup
-rw-r–r– 1 psaadm swkey-data 22 Oct 16 21:25 info
drwxrws— 2 root swkey-data 4096 Oct 22 05:15 instances
drwxrws— 2 psaadm swkey-data 4096 Jan 6 14:55 keys
drwxrws— 2 psaadm swkey-data 4096 Oct 22 05:15 lock
-rw-rw—- 1 root swkey-data 6101 Jan 12 01:43 registry.xml
drwxrws— 2 psaadm swkey-data 4096 Oct 22 05:18 restart


Gõ lệnh sau:chown psaadm:swkey-data *

để thay đổi lại quyền


Restart lại Plesk (service psa restart, service httpd restart) và kiểm tra
================================================== ========================


2. SWKeyExFatalError error: Cannot open file + plesk windows


Lỗi

It is not possible to access Parallels Plesk Panel. Browser displays one of the following errors:
ERROR: SWKeyExFatalError
xmlrpc error: XML parsing failed

0: common_func.php3:4523
of_get_key_by_product(string 'plesk-win')
1: common_func.php3:4523
getPleskKey()
2: common_func.php3:4602
getKeyProp(string 'demo')
3: auth.php3:54
Fatal error: Call to undefined function of_get_key_by_product() in C:\plesk\admin\plib\common_func.php3 on line 4501
It is also not possible to retrieve the key number with the utility keymng.exe, due to an unexpected error:
>"%plesk_bin%\keymng.exe" --get-key-number
Unexpected error

Nguyên nhân

The above error indicates that registry.xml file may have gone corrupted.

Xử lý fix

Check the size of the file %plesk_dir%\admin\repository\registry.xml. If the file is empty and equals 0KB, delete this file.
Once it is deleted, try to access Parallels Plesk Panel again. A new file should have been generated automatically.